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Terms and Conditions for Collett Education

1.              Introduction

Colletteducation.uk (“site”) is owned and operated by Caroline Collett, trading as Collett Education with our business address at 15 Mill Rise, Holbrook, Ipswich, Suffolk, IP9 2QH.

Please read these terms and conditions carefully before placing an order. By purchasing services on this Site, you agree to be bound by these terms and conditions. If you are not willing to be bound by these terms and conditions, please do not purchase services from this Site.

2.              Changes to terms

We reserve the right, at our discretion, to modify, add, or remove any or all of these terms and conditions at any time and each such change shall be effective immediately upon posting.

 Please check these terms and conditions periodically for changes.

Your continued use of this Site and purchase of services on this Site following the posting of changes to these terms and conditions will mean you accept those changes. Please check the terms before every purchase.

If the revised terms apply to any existing provision of services, we will notify you of the changes.

3.              Privacy policy and Acceptable use policy

Registration and other information provided by you is subject to our Privacy Policy and shall only be used in accordance with it. For more information, please go to our Privacy Policy https://colletteducation.uk/privacy-policy

4.              Age restriction

You shall not purchase any services from our Site if you are below the age of 18 years old because under this age, you do not have legal capacity to enter into a contract.

5.              ACCEPTANCE OF ORDER 

5.1 These Terms will become binding on you and us, and a Contract will come into effect between you and us when you complete the sign-up process for the Silver programme, agree to these Terms of Business, and make the payment.

5.2 You will receive an email confirmation along with your login details once your payment has been processed. This email serves as confirmation of your enrolment in the Silver programme.

6. ACCEPTANCE OF ORDER FOR GOLD PROGRAMME 

6.1 The Gold programme includes an initial Student Success Call to ensure that it is the right fit for your child. This step is important because we aim to support students who are striving for top grades, and we want to ensure that our programme aligns with your child’s academic goals and needs. If both you and we consider that your child is a good fit for the programme, we can proceed with the next steps.

6.2 If, after the Student Success Core, your child is deemed suitable for the Gold programme, you will receive a link to make your payment.

6.3 The contract will come into effect between you and us once you complete the payment process and agree to these Terms of Business.

6.4 After your payment has been processed, you will receive an email confirmation along with your login details. This email serves as confirmation of your enrolment in the Gold programme.

6.              Entire Agreement

These Terms and the Privacy Policy constitute the entire agreement between you and us and supersedes all previous agreements, promises, assurances, warranties, representations and understandings between us, whether written or oral, relating to its subject matter.

7.              Representations

7.1            You acknowledge and agree that by entering into this Contract with us you do not rely on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms or the Privacy Policy.

7.2            You shall not have any claim for innocent or negligent misrepresentation against us based on any statement in this Contract.

7.3            Except as expressly stated in these Terms, we do not give any representation, warranties or undertakings in relation to the services. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law.

8.              Provision of Services

8.1            We will supply the services to you from the date set out in the order for the period set out in the order.

8.2            We will make every effort to provide the services on time. However, there may be delays due to an Event Outside Our Control. See clause 13 below for our responsibilities when an Event Outside Our Control happens.

8.3            We may require certain information from you that is necessary for us to provide the services. This may include, but is not limited to, your email address and any other relevant details. If you do not provide this information, or if you provide incomplete or incorrect information after we have requested it, we may suspend the services by giving you written notice. We will not be liable for any delay or non-performance due to your failure to provide the necessary information. If we suspend the services under this clause, you will not be required to pay for the services while they are suspended, but this does not affect your obligation to pay any invoices we have already sent you.

8.4            We may have to suspend the services if we have to deal with technical problems, or to make improvements agreed between you and us in writing to the services. We will contact you to let you know in advance where this occurs, unless the problem is urgent or an emergency. You do not have to pay for the services while they are suspended under this clause 8.4 but this does not affect your obligation to pay for any invoices we have already sent you.

8.5            If you do not pay us for the services when you are supposed to, we may suspend the services with immediate effect until you have paid us the outstanding amounts (except where you validly dispute an invoice). We will contact you to tell you this. This does not affect our right to charge you interest.

8.6            We supply materials as part of the services, including but not limited to work booklets, videos, quizzes, custom GPTs, or any other form of digital content. We will retain ownership of the copyright, design rights, and all other intellectual property rights in such materials. You are granted a limited, non-exclusive, non-transferable licence to use these materials solely for your personal use in connection with the programme.

8.7            If there is a problem with the services

In the unlikely event that you are not happy with the services:

a)           please contact us and tell us as soon as reasonably possible;

b)          please give us a reasonable opportunity to repair or fix any defect; and

c)           we will use every effort to solve the problem within 7 days.

8.8            As a consumer, you have legal rights in relation to services not carried out with reasonable skill and care. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.

8.9            Before we begin to provide the services, you have the following rights to cancel our services:

a)           Subject to clause 9.4 below, you may cancel any order for services at any time within 14 days of the date of our email confirmation of your order by using the Form of Cancellation: Please refer to the cancellation form provided in the Appendix (Section X) at the end of this document. We will confirm your cancellation in writing to you.

b)          if you cancel an Order under clause 9.3 (a) and you have made any payment in advance for services that have not been provided to you, we will refund these amounts to you;

c)           however, if you cancel an order for services and we have already started providing the services by that time, you will pay us any costs we have reasonably incurred in providing part of the services, and this charge will be deducted from any refund that is due to you or, if no refund is due to you, invoiced to you. We will tell you what these costs are when you contact us. However, where you have cancelled an order because of our failure to comply with these Terms (except where we have been affected by an Event Outside Our Control), you do not have to make any payment to us.

8.10         If we have completed providing the services, you have no right to cancel, even if this is within 14 days of our email confirmation of your order.

9.              Termination

9.1 We may terminate the contract for services at any time with immediate effect by giving you written notice if:

a) you do not pay us when you are supposed to. This does not affect our right to charge you interest on late payment; or

b) the student breaks the contract in any other material way, including but not limited to the student's behaviour being unhelpful, obnoxious, or aggressive, which disrupts the learning environment or negatively affects other students, and you do not correct or fix the situation within 14 days of us asking you to in writing.

9.2 We expect all students to maintain a respectful and constructive attitude during the programme. Failure to adhere to these behaviour expectations may result in termination of the contract as outlined in clause 9.1(b)

9.2            You may terminate the contract for services at any time with immediate effect by giving us written notice if we break the contract in any material way and do not correct or fix the situation within 14 days of you asking us to in writing.

10.            Price and payment

10.1         Prices of the services are specified on our Site and confirmed on the checkout page. We may change our prices any time, but that will not affect the prices for confirmed orders.

10.2         Despite our best efforts, there may be incorrect prices on some of the services. If the correct price is less than a price shown on our site, the lower amount will be charged. If the correct price is higher than the price specified on our site, we will inform you of this and ask whether you wish to continue with the order with the actual higher price. If the error in price is obvious, unmistakeable and mispricing could have been recognised reasonably by you, we will not be liable to provide the services or products to you at the lower price that was incorrect.

10.3         Payment for services is to be made in advance by Stripe except where agreed otherwise in writing between us.

10.4         If you do not make any payment due to us by the due date for payment, we may charge interest to you on the overdue amount at the rate of 3% a year above the base lending rate of Monzo bank from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.

11.            Limitation of liability

11.1 The liability of Collett Education for any direct loss or damage arising from the student's use of our services is limited to the amount the student has paid for the course.

11.2 Collett Education shall not be liable for any indirect or consequential losses, including but not limited to loss of profits, business, or data, arising from the student's use of our services.

11.3 While we strive to provide high-quality services, we cannot guarantee specific outcomes, such as achieving a grade of 7, 8, or 9. The results depend on various factors, including the student's engagement with the course and how they utilise the resources provided. For more details, please refer to the course-specific terms and conditions.

11.1         Exceptions to Limitation of Liability

Our liability does not exclude or limit in any way:

(a)         fraud or fraudulent misrepresentation;

(b)         death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors;

12.            Circumstances beyond our control

12.1         If there is failure to perform, or delay in performance of any of our obligations under these Terms due to Circumstances Beyond Our Control, we will not be liable for such failure.

12.2         Circumstances Beyond Our Control include any act or event beyond our reasonable control, including without limitation lock-outs, strikes, or other industrial action by third parties, riots, civil commotion, terrorist attack or threat of terrorist attack, invasion, war (whether declared or not) or threat or preparation for war, explosion, fire, flood, storm, subsidence, epidemic, earthquake, or other natural disaster, or failure of private or public telecommunications networks.

12.3         If any Circumstances Beyond Our Control affects the performance of our obligations under these Terms:

12.4         you will be notified as soon as reasonably possible; and

12.5         the time for performance of our obligations will be extended and our obligations under these Terms will be suspended for the duration of the Circumstances Beyond Our Control.

12.6         If Circumstances Beyond Our Control occur and continue for more than 30 days and you do not wish us to provide the services, you may cancel the contract. We may cancel the contract if the Circumstances Beyond Our Control continues for more than 30 days.

13.            Notice

13.1         Any notice to us should be in writing and sent to us by e-mail, by hand, or by pre-paid post to Collett Education at [email protected]

13.2         Any notice to you will be in writing by e-mail, by hand, or by pre-paid post to the address you provided us with on the order.

14.            miscellaneous

14.1         We may assign our rights and obligations under these Terms to any another person. If there is any such assignment of rights and obligation, we will inform you in writing or by email.

14.2         You cannot transfer your rights and obligations under these Terms to any another person without our written approval.

14.3         This contract is only between you and us. No other third person shall have any rights to enforce any terms.

14.4         Each paragraph of these Terms are separate and distinct form other. If any court or relevant authority determines any clauses of these Terms is unlawful, then such determination will not affect other clauses and all other remaining clauses will remain in effect and full force.

14.5         Our failure to insist that you perform any of your obligations under these Terms, or to enforce our rights against you, or delay in doing so, does not mean that our rights against you have been waived and does not mean that you need not comply with those obligations. Any waiver by us of your default will be only in writing, and it does not mean that we will waive any of your future defaults.

14.6         English law governs these Terms and contract between you and us. English courts will have jurisdiction on any dispute that may arise out of this Terms or contract between you and us.

15.            contact us

For any questions or queries you can contact us at 447543497850 or e-mail us at  [email protected]
APPENDIX

FORM OF CANCELLATION

(Complete and return this form only if you wish to withdraw from the contract)

To:  Caroline Collett, Collett Education, 15 Mill Rise, Holbrook, Ipswich, Suffolk, IP9 2QH,

mobile: 44 7543 497850

email: [email protected]

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract for the supply of the following service [*],

Ordered on [*]/received on [*],

Name of consumer(s),

Address of consumer(s),

Signature of consumer(s) (only if this form is notified on paper),

Date